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Updated Barbados Covid-19 Protocols

Updated  November 6th, 2020 

 

COCONUT COURT ~ WE ARE AN APPROVED SATELLITE HOTEL: All guests arriving from medium and high risk countries are required to remain on hotel premises until a 2nd negative Covid-19 test result has been received. Please see important information below regarding these saftey protocols. Please kindly note that all guests will be required to adhere to these mandatory safety protocols while staying with us. If you have any questions or concerns, please do not hestitate to contact us, we are happy to help anytime. 

 

 

COVID-19 DISCLAIMER: The following indemnifying statement is part of all guests' reservation contract with Coconut Court Beach Hotel. I acknowledge that Covid-19 is a highly contagious disease and can result in serious illness, injury and death and I accept that there is an inherent risk of exposure to Covid-19 anywhere people are, or have been present. I further agree that I will release, indemnify and hold harmless Coconut Court Beach Hotel, and it's respective parent corporations, affiliates, subsidiaries, insurers, representatives, against any claims and/or damages whatsoever, including legal fees relating to any infection, transmission, health condition influenced, impacted or complicated by Covid-19 disease. 

 

 

WRIST BAND IDENTIFICATION: All arriving passengers at Grantley Adams International airport will receive a red wrist band. This red wrist band should not be tampered with or removed at any time. It will be removed by a member of the Front Desk team upon official receipt of a 2nd negative test result.

 

 

DURING YOUR STAY WITH US: For your safety and those around you, you must abide by all Covid-19 health protocols, including physical distancing, hygiene practices, wearing of face masks and all other relevant measures. Our staff will be sanitizing and cleaning all areas of the hotel throughout the day. Please report any Covid-19 symptoms to hotel management.

 

ACCOMODATION & HOUSEKEEPING: You will be accommodated in Ocean View Room until your 2nd negative test result has been received. Thereafter, if you are staying on with us for your holiday, you will be relocated into an Ocean Front Room in another building of the hotel. Please note that there will be no housekeeping service until your official 2nd negative test result has been received. Please contact the Front Desk if you require any assistance or additional amenities.

 

TESTING OPTION #1: You will be retested 4-5 days after your first accepted negative test. Test privately onsite at Coconut Court with our approved medical service provider. Available daily at 10am at cost of US$200 per person (tests are included for those guests that have booked our Breakfast and Test Packages). Results will be back in 24 hours or less and you will be notified of your results by a member of the Front Desk team.  Please bring your first test results, and passport to the Front Desk for test to be administered the following day. We highly recommend that you choose the private onsite testing option as previous guests have experienced some delays getting their test results back from the government clinic.

 

TESTING OPTION #2: You will be retested 4-5 days after your first accepted negative test. Test at approved government facilities. The government test is free of cost. You will be required to contact the Covid-19 hotline to book your appointment and to obtain your test results. Please take along proof of first negative test result, and your passport to the government facility. Transportation costs average BB$100-BB$150 round trip  for two (2) persons. Please note that due to the varied and sometimes delayed return of results, you will not be checked-out of your hotel room until the Front Desk has received a copy of your second negative test result.

 

OFFSITE TESTING:  If you have pre-booked a test with another provider or local doctor, please arrange for approved transportation to have your test administered at their offiste office/facility. Please note that Coconut Court Beach Hotel onsite testing is provided by Urgent Care Mobile and no other providers will be permitted to administer tests in guest rooms or on the hotel premises.

 

EARLY CHECK-OUT: Please note that Barbados has no last-minute walk-in business that would allow rooms to be resold so as a small, family owned business we are unable to refund any unused nights.

 

GUESTS (RESTRICTED MOVEMENT):  You are not permitted to leave the hotel property before the 2ndCOVID-19 test, and you will have limited access to areas on the property. Breakfast will be served at Cocos Beachside Restaurant btween 8:30-10am only.  Lunch will be served on the pool deck or at Cocos between 12noon and 4pm. While you will not have access to the beach just yet, or be able to have family and friends visit, you can relax and enjoy the hotel swimming pool and pool deck areas. You can also visit the activities desk, the hotel lobby and gift shop, but we ask that you please do so briefly and only when necessary. Please do not tamper or remove your wrist band at any time. It will be removed by a member of the Front Desk team upon official receipt of your 2nd negative test result.

 

 

GUESTS (2nd TEST): You must present official proof of 2nd negative test result to the Front Desk. A photocopy will be made and kept on file. Your wrist band will be removed, and you will be free to relax on the beach or to leave the hotel to enjoy tours and other local excursions. Breakfast will be served at Cocos Beachside Restaurant between 7-8:15am. Lunch will be served at Captain Charlies Beach Bar. You can also visit the Activities Desk, the hotel lobby and gift shop. You will be prohibited from using the swimming pool or pool deck areas but our beautiful beach and island are entirely yours to enjoy. 

 

 

AMENITIES AND SERVICES AROUND THE HOTEL: Please note that due to the Covid-19 pandemic, we have been experiencing unprecedented challenges while we have been closed for the past five months.  As a result, while we remain committed to offering you the very best beach holiday in Barbados, we have had no choice but to scale back our services, amenities, and entertainment activities at this time.  We thank you for understanding our current situation.

 

 

COCOS BEACHSIDE RESTAURANT: open daily for breakfast and lunch. The kitchen closes daily at 6pm. Please see segmented times for breakfast. Lunch at Cocos will be served for restricted movement guests only.

 

CAPTAIN CHARLIES BEACH BAR: open daily for lunch and cocktails. Closing daily at 6pm. Lunch will be served for 2nd test guests only.

 

JAKE’S ISLAND GRILLE: open daily from 5pm to midnight for dinner and cocktails. Full dine-in service, and lounge available for 2nd test guests only. Room service is provided for restricted movement guests and other guests that prefer room service. Please see menu card in your guest room or contact the Front Desk to make your table reservation.

 

CONCIERGE/ACTIVITIES DESK:  Our Concierge, Vaida Blades, is available to assist you Monday to Saturday from 8:30 am to 12 noon. Vai can assist you with information about car rentals, tours, sailing trips etc.

 

COCO EXPRESS GIFT SHOP: The hotel gift shop located in the lobby will be open 10am-2pm Monday to Saturday. It will be closed on Sundays. Please stop by to pick up essentials, resort wear, flip flops, sun cream, snacks, wine & spirits.    

 

BELLMAN SERVICES:  We have limited bellman services available at this time. Please contact the Front Desk for assistance. 

 

 

UPDATED TRAVEL PROTOCOLS (Effective 01-October-2020)

All persons will be required to fill out an online Embarkation Debarkation Card (ED Card)

The ED card will include a short health questionnaire & upload a negative results COVID test

The ED card is available to be completed before travelling online at www.travelform.gov.bb

Barbados health officials will board the aircraft on arrival at Grantley Adams Airport 

Proof of certified PCR negative test result will be required before persons may disembark 

A negative PCR test result must be presented to the Barbados officials

**Very important** the test result must be taken and dated within 72 hours of arrival 

Persons without a valid PCR test result may be denied entry into Barbados

Persons will be required to go directly to Coconut Court Beach Hotel  

The second test will be administered 4-5 days after the date of the first test 

This can be as little as two days after arrival in Barbados

Guests will be required to further self-monitor (twice daily temp. checks) for maximum of 14 days

After the 2nd negative test result, guests can leave the hotel premises and enjoy the island

In the near future persons will be asked to use the BIM Safe app for contact tracing 

 

 

BOOK & TRAVEL WITH CONFIDENCE

Due to ongoing uncertainty on travel restrictions we have temporarily waived cancellation fees for stays up to 14th December 2020. Guests booking via our website, telephone or email will be required to pay 25% deposit to confirm booking. Your deposit is refundable (less 5% credit card processing fee) if cancelled 24 hours prior of scheduled arrival. During the temporary closure, we made the best use of our time, working on several significant property upgrades and improvements and we are looking forward to welcoming you back to Coconut Court Beach Hotel and our beautiful island in the sun Barbados, as soon as possible.

 

TERMINATION OF FREE BREAKFAST & AIRPORT TRANSFER SERVICE

Dear Friends, we have always tried our best to offer thoughtful, convenient service and good value for money to all of our customers. For the past several years we have been providing free buffet breakfast, airport transfers, a free shopping shuttle service to Bridgetown and a complimentary bottle of Pirate Punch in all guest rooms on arrival. Unfortunately, present times dictate that we make some necessary changes to the way that we operate our business and sadly, we are no longer able to include these free services for our guests. That means that there will be no more free breakfast, airport transfers, shopping shuttle or bottle of Pirate Punch provided for any guests. This policy applies for all guests, whether booked directly or via a tour operator. We are truly sorry but hope that everyone will understand and appreciate our reasons for making these changes. 

 

COCONUT COURT IS AN APPROVED HOTEL

We want you to know that, at Coconut Court Beach Hotel we take the health and safety of our guests and staff seriously so while you are away, we are working tirelessly to implement extensive new health and safety protocols to our operation. Some of our new protocols include: Temperature Checks: Required for all arriving guests. All staff will receive temperature and symptom checks before the start of each shift and periodically throughout the day. Personal Protective Equipment (PPE): All staff will wear cloth face masks and/or face shields and other PPE as required while on duty.  Guests are encouraged to wear face masks when in proximity to other persons in hotel public areas. i.e. when unable to fully physically distance from others. Physical Distancing: Along with the sanitary measures in place across the property, new social distance guidelines will be introduced and adhered to in our hotel lobby, activities lounge, restaurants, bars, and beach areas. Public seating areas will also be reconfigured to accommodate physical distancing where neccessary. Cleaning & Sanitizing Protocols: Throughout the property, enhanced cleaning and sanitizing processes will be conducted with approved multi surface cleaners, disinfectants and equipment. Team members will be trained on the proper use of these chemicals and equipment to ensure effective cleaning. These protocols will include: Guest Rooms: The use of stringent cleaning protocols using hospital-grade disinfectants, and deep cleaning methods to clean rooms post departure, pre-arrival, and during stays, with particular attention paid to high-touch items. Public Areas: Sanitizer stations will be strategically located throughout the hotel. There will be increased cleaning and sanitizing of high contact items within public areas, for example, credit card machines, lounge chairs and restaurant furnishings. Areas such as the public bathrooms, and high-touch surfaces will be cleaned and sanitized on a scheduled basis throughout the day. Non-Guest Areas: Increased cleaning and sanitization of staff lunch rooms, staff bathrooms and administrative offices. etc.  Safety Signage: Signs will be prominently displayed throughout the property, to sensitize guests and team members on the health and safety best practices. Guests and team members will be encouraged to read and adhere to these practices.  COVID-19 Training: At Coconut Court Beach Hotel, we have long been aware of the importance of cleanliness and safety. All team members will receive thorough training on the new COVID-19 cleaning and safety protocols. This training will be ongoing.