Terms & Conditions - Coconut Court Beach Hotel

General Terms & Conditions

Listed below are the hotel policies and procedures, please read them carefully. By reading and signing your hotel registration card at check-in or by booking a reservation on our hotel website, you are agreeing to abide by all our hotel policies and procedures and accepting responsibility for the reservation.

By making a reservation hereunder and visiting Coconut Court Beach Hotel, you voluntarily agree to assume all of the foregoing risks and accept sole responsibility for any injury to your family members or yourself (including, but not limited to, personal injury, disability, and death), illness, damage, loss, claim, liability, or expense, of any kind, that you or your family may experience or incur in connection with your visit to Coconut Court Beach Hotel ("Claims").

As a result, you on behalf of yourself and your family, hereby release, covenant not to sue, discharge, and hold harmless Coconut Court Beach Hotel, its employees, agents, and representatives, of and from the Claims, including all liabilities, claims, actions, damages, costs, or expenses of any kind arising out of or relating thereto.

Policies

ROOM RATES:
All rates quoted are starting rates only, per room, per night, in U.S. dollars, and are subject to availability at time of reservation. Prices may change without notice. Certain blackout dates, seasonal upgrade charges, day of arrival and length of stay restrictions may apply and may vary by arrival date. The nightly Room Rate does not include 10% VAT tax, government room levy (US$9.65 per room, per night), and 10% Service Charge. Rates are for 1–2-person occupancy, with 1 child aged 12 years and under, free. Extra person fees apply for additional guests aged 13 years and older. Please note that there is a mandatory Christmas festive holiday supplement applied to all in-house guests on 25-December and a mandatory New Year's Eve festive holiday supplement applied to all in-house guests on 31-December. Complimentary gala dinner, drinks, and live entertainment are provided for all guests on December 25th and 31st. Please note that there are no exceptions to these festive holiday supplements. Room Reservations are not valid until confirmed by hotel confirmation number. These Terms and Conditions are subject to change at any time at the sole discretion of Coconut Court Beach Hotel.

DEPOSIT POLICY:
A credit card is required to confirm a reservation. A 30% deposit of the total amount of your reservation will be charged at the time of booking. . Reservations are not guaranteed without a deposit. Coconut Court Beach Hotel accepts Visa, MasterCard or American Express. Pre-authorisation on a credit card for incidentals will be required on check-in. Cocos, Jakes and Captain Charlies accepts room charge or credit card payment only, no cash.

PAYMENT POLICY:
Full and final payment for a reservation is due upon arrival. Failure to provide full payment upon check-in will result in cancellation of the reservation and denial of a room assignment. All rates are in US dollars. Please note that the credit card used to make the booking and pay any deposits must be presented at the time of check-in with proof of ID (both photographic and signature). Coconut Court Beach Hotel accepts Visa, MasterCard and American Express. Please note that all local transactions are completed in Barbados dollars. Charges to international credit cards will be done at the prevailing rate of exchange.

OUR GUEST ROOMS:
The images of our rooms and facilities on our website are for illustrative purposes only. Each part of Coconut Court Beach Hotel is slightly different and your room or the facilities you use during your stay may vary slightly from those images.

CHECK-IN: 4pm / CHECK-OUT: 11am:
Check in is any time after 4pm. For early arrival before 4pm, it is recommended to pre-book the room one day in advance with a full charge. Check out time is 11am. We may accommodate late check-out after 11am for an additional fee, subject to room availability.

Guests that require a later check-out should contact the Front Desk by 9am on the day of departure, and we will do our best to accommodate your request. A complimentary hospitality suite is available for guests requiring shower and changing facilities after check-out. If your arrival will be later than 8pm, please let us know in advance so that we can plan your welcome.

At check-in, a major credit card, photo passport ID and payment in full is required. Early and late check-ins are not guaranteed. Additional charges and taxes will be applicable.

GUEST INCIDENTAL & SECURITY DEPOSIT:
Upon check-in, all guests are required to leave the equivalent of US$50 (BB$100) per night security deposit for incidental charges. There are no exceptions to this policy. The deposit may be placed in cash or with a credit card. Any unused portion of cash security deposit will be returned at time of check-out in Barbados dollars.

For any security deposits made using credit card, pre-authorisation by the Hotel is required. A pre-authorisation is not a charge but a temporary hold on your credit card of a specified amount of your available credit limit. All credit cards are pre-authorised at check-in. Depending on the banking institution, this amount will be released after 5-7 business days after stay if no incidentals are posted.

The Hotel cannot be held responsible for loss of use of these funds or any possible overdraft charges. Guests should contact their banking institution for full details on how these transactions operate, including pre-authorisations. Coconut Court is unable to remove any pre-authorisation directly through the hotel.

TAXES & FEES:
Purchaser is responsible for all taxes, fees, and/or other government and/or airport-imposed charges. End user is responsible for all outstanding charges and fees incurred before, during, or after their stay, including but not limited to tips, gratuities, meals, beverages, alcohol, and/or transportation costs.

MINIMUM AGE REQUIREMENT:
Children under 18 are not permitted to stay in the accommodation unless accompanied by a parent or guardian. A valid photo ID must be presented at the time of check in for age verification. Guests must be 18 years of age to consume alcohol at any of the dining and bar outlets at Coconut Court Beach Hotel.

REGISTERED GUESTS POLICY:
Please note that we only allow guests who are listed on the reservation access to the room. This policy is for the safety and security of all our hotel guests. Should you wish to add any name(s), kindly inform the Front Desk in advance.

CANCELLATION POLICY:
Any request to cancel a reservation cannot be considered complete until a cancellation confirmation has been received with cancellation reference number. Until then, a booking will still be considered valid and cancellation penalties may be incurred. If confirmation of the cancellation or cancellation reference number is not received within 24 hours of the initial request, please contact the reservations office without delay. Payment made via credit card will be subject to 5% credit card transaction fees per cancellation. Please see our cancellation policies below:

2025
WINTER CANCELLATION POLICY: (03-Jan to 31-March) Cancellations made less than 14 days prior to arrival will be subject to a 30% penalty. No-shows and early departures will result in a 100% penalty.

SUMMER CANCELLATION POLICY: (01-Apr to 23-Dec) Cancellations made less than 7 days prior to arrival will be subject to a 30% penalty. No-shows and early departures will result in a 100% penalty.

FESTIVE PERIOD CANCELLATION POLICY: (24-Dec to 02-Jan) Cancellations made less than 30 days prior to arrival will be subject to a 30% penalty. No-shows and early departures will result in a 100% penalty.

2026
WINTER CANCELLATION POLICY: (03-Jan to 09-Apr) Cancellations made less than 14 days prior to arrival will be subject to a 30% penalty. No-shows and early departures will result in a 100% penalty.

SUMMER CANCELLATION POLICY: (09-Apr to 23-Dec) Cancellations made less than 7 days prior to arrival will be subject to a 30% penalty. No-shows and early departures will result in a 100% penalty.

NO SHOW & EARLY DEPARTURE POLICIES:
In the case of "no show" and no contact with the Hotel to modify or cancel a reservation, the full amount, 100% penalty will be charged including all taxes and fees. In the case of early check-outs 100% of the remaining stay will be applied.

REFUND POLICY:
Please allow three to four weeks, or one to two credit card statement billing cycles, for the processing of refunds. Thank you for your understanding and cooperation.

RESORT CREDIT POLICY:
Resort Credit is subject to offer availability and is valid only at the hotel restaurant(s), bar(s), and the hotel gift shop. Resort Credit is not valid toward room rate (or any associated costs), room upgrades, transportation, local attraction tickets, tours, taxes, or staff gratuities. Resort Credit may not be combined with any other offer, discount, or promotion.

Resort Credit cannot be applied to future/additional travel dates. Any unused portion cannot be refunded or credited to another reservation. Resort Credit is valid only during reservation travel dates and cannot be saved for future travel dates. Resort Credit is non-cumulative and is not redeemable for cash.

PRODUCT DEVELOPMENT LEVY:
An extra 2.5% Product Development Levy will be added to all guest checks at Cocos, Jake’s, and Captain Charlie’s. This levy is also applicable for meal packages and will be added to guest folio account. Supplements and levies are not included in room rates, meal packages or on our hotel restaurant and bar menus.

BEACH TOWELS:
Beach towels are provided free of charge to all guests on arrival (placed in your guest room) but there is a US$3.00 exchange fee thereafter. Beach towels can be exchanged in the Coco Express shop located in the hotel lobby. *Please note that this fee may change without notice.

NO-SMOKING POLICY:
Smoking cigarettes, e-cigarettes and vaping is only permitted in limited designated areas. Smoking is not permitted in guest rooms, on balconies and patios or in public areas such as the Cocos, Jake’s, or Captain Charlie's.

Smoking of cigars and pipes are not permitted anywhere on the property. This policy aligns with our environmental practices and offers a healthy environment for all our guests. Any guests found to be smoking in their guest room and/or room balcony will be charged a non-negotiable cleaning fee of US$500.

VALUABLES:
We provide an electronic safe in each room for the storage of personal items and all reasonable efforts are made to provide a secure hotel environment. Nevertheless, the risk of theft, damage or loss of our guests’ personal possessions cannot be eliminated entirely. If you travel with valuables, please use the complimentary electronic safe in your guest room. Coconut Court Beach Hotel is not responsible for any lost or stolen items

ACCESS TO ROOMS:
To provide all our guests with an exceptionally clean and safe hotel experience, we provide regular housekeeping service. Hotel management reserves the right to enter a room with a known status of "Do Not Disturb" for reasonable purposes, such as an emergency, housekeeping, and maintenance, verify that the room, its furnishings, and mechanical equipment are intact, or to address or prevent a violation of our hotel policy/house rules.

INAPPROPRIATE BEHAVIOUR:
We kindly ask that you respect our other guests and refrain from any improper, violent, or abusive behaviour and any illegal conduct always during your stay. We reserve the right to refuse check-in or terminate your stay where any guest(s) is displaying anti-social behaviour including being verbally abusive and /or aggressive or damaging any hotel property.

DAMAGE/THEFT OF HOTEL PROPERTY:
We kindly ask that all guests respect Coconut Court Beach Hotel rooms and facilities. If there is any damage to the room(s) during your stay or if any items are missing from your room(s) upon your departure, we reserve the right to charge the card you have used to secure your booking a reasonable fee in respect of such damage and/or missing items.

FIRE SAFETY POLICY:
The hotel is fully equipped with smoke detectors, fire safety information, and emergency evacuation plans on the door of each guest room. Please review this important information.

DAMAGE/TAMPERING WITH FIRE DETECTION SYSTEMS:
Coconut Court Beach Hotel reserves the right to act against any guest or visitor found to have tampered or interfered with any detection equipment throughout the hotel, including detector heads in public areas, guest rooms, break glass points and fire extinguishers. Guests or visitors found to have tampered with any fire detection or firefighting equipment will be charged with any costs incurred by the hotel due to their actions and will be evicted from the hotel. The hotel reserves the right to charge the credit card for any damages incurred to guest room(s) or the hotel property.

RIGHT TO REFUSE SERVICE:
Coconut Court Beach Hotel is privately owned and operated. We
reserve the right to refuse service to anyone for any reason(s) that does not violate Barbados laws. Coconut Court Beach Hotel has a zero-tolerance policy in which we will refuse to admit or refuse service or accommodation in our hotel or may remove a person, without refund, who refused to abide by the reasonable standards and policies established by the owners of the operation and management of Coconut Court Beach Hotel and the by the Barbados Hotel & Tourism Association. The hotel will refuse service or evict a guest: for refusal or failure to pay for accommodations and services, is under the influence of alcohol, drugs, or acts in a disorderly fashion as to disturb the peace of other guests; is unable to properly supervise their children at all times, seeks to use the hotel for an unlawful purpose; seeks to bring into the hotel any substance that is unlawful to possess and that may be dangerous to other persons; destroys, damages, defaces or threatens harm to hotel property or guests; causes or permits persons to exceed the maximum allowable occupancy of room, refuses to abide by the reasonable standards or policies established by Coconut Court Beach Hotel for the operation and management of our hotel.

WEATHER & TRAVEL DELAYS:
In the event of official airline delays or cancellations for whatever reason that might result in guest arrival a day or more later than planned, Coconut Court Beah Hotel will offer a voucher for the value of the nights rate towards an extended or future stay. In the event of an official severe weather system warning issued for the island of Barbados resulting in closed airports or cancelled flights, Coconut Court Beach Hotel will waive the cancellation penalty and provide a voucher for the value of the full deposit paid towards a future stay. All vouchers for future stays are valid for one year from the original booking date. Guests are advised to have comprehensive travel insurance in place for such unexpected circumstances.